Fix payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, you might need to prepare a problem with your payments profile.

Observe the upshot you're experiencing below:

"Your transaction cannot exist completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed past instructions for submitting additional information to usa, please do and then. The other steps listed are unlikely to resolve this issue.
  • Cheque whether the billing accost for your payment method (such as a credit carte du jour) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments centre, and try the transaction once again.
  • Endeavor using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If y'all're using a desktop computer, endeavor the transaction using the Google product's website.
    • If y'all're using a mobile device, try using the production's mobile app (if an app is bachelor).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if you don't already have one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired bill of fare"

Bank check to see if your payment method is up to date. If it isn't, update it in the Payments heart.

"Unable to complete transaction. Please employ another form of payment."

Note: These steps too apply if you run across the mistake message "Your payment didn't go through. Delight attempt a different payment method or endeavour again subsequently."

Attempt the following:

  1. Check to see if your payment method is up to appointment. If information technology isn't, update it in the Payments center, then endeavor your purchase again.
  2. Brand sure you take enough money in your account for the purchase.
  3. If you're still having issues, contact your banking company to see if in that location's a problem with your account.
  4. Try making the purchase again with a unlike payment method.

"Your payment was declined due to an effect with your account"

If you run into this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a little more information to protect your business relationship confronting fraud.
  • We demand a little more information to comply with European union law (European customers only).

To set the result, try the post-obit:

  1. Go to the Payments heart.
  2. Take activity on any errors or requests in the payments center.
    1. Yous might need to verify your identity before you can purchase anything through your Google Account.
  3. Make sure your proper name, address, and payment data are up to date.

"Unable to process payment: Low menu balance"

You might not accept plenty funds in your account to brand the payment. Bank check your business relationship residue or contact your banking concern.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. Yous must verify the menu before you can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Side by side to the menu that says "Verification needed," click Verifyand thenAccuse card.
  4. Within 2 days, you'll detect a temporary charge on your carte statement along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you lot try to verify the payment method again:

  1. Ostend which card you desire to verify.
  2. Check how long ago you lot tried to verify your card.
    • If less than 2 days: Expect up to two days.
    • If more than than ii days: Check your card statement. You should find a temporary charge from Google chosen "GOOGLE TEST," with an 8-digit lawmaking.

Menu is grayed out & says "menu is ineligible"

You tin't employ this card for this buy. Try to make the purchase over again with a unlike card.

If the card yous want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more about what to exercise if yous temporarily or permanently closed your payments profile.

If you're nevertheless having trouble, contact back up.

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